FAQ's

  

GENERAL

JORDAO sells through local agents and representatives, spread all over the world. Contact us and we will be happy to get you in touch with our local representative.
The commercial brochures of the JORDAO's models are available for consultation and / or download on the page of each model at jordao.com.
Our agents and representatives budget the price of your solution or individual equipment. You should contact a JORDAO representative or, alternatively, contact us and we will be happy to forward your request to our local representative.
Food storage temperatures vary depending on the product for which they are intended. You can consult a general table here. If you have a JORDAO device, please refer to the User Manual of your equipment, which was delivered together with your equipment. Alternatively, you can find information online, for consultation or download, on the page of each model at jordao.com.
No. Cooling equipment should be away from heat sources such as: sunrays, ovens, radiators, … . They should also stay away from the outlets of air conditioners, fans and doors, … .
You should double the time the equipment was laying down. If it has been for longer than 4 hours, the device must be standing 24 hours before it is switched on. The equipment must only be tilted due to imperatives of access to the place where it will be installed.
Do not connect the equipment to multiple plugs. If needed, the power cable must be replaced only by the manufacturer, by its after-sales or by people with appropriate and recognized qualification in order to avoid danger. Always connect your equipment to a grounded outlet.
Cleaning and a good condition of your device are very important for its proper functioning. You should regularly clean your equipment as follows:
1. Disconnect your equipment from its supply circuit.
2. Remove the food E18products.
3. Wash the equipment with warm water with 5% neutral detergent.
4. Dry with a soft dry cloth. Avoid leaving residues.
5. Clean the glasses with an appropriate detergent.
6. Under no circumstances use alcohol, methylene, essences and solvents, as they might damage plastics and paints.
Please refer to your User Manual, which has been delivered with your equipment. Alternatively you will find this information online for consultation or download on the page of each model at jordao.com.
Please refer to your User Manual, which has been delivered with your equipment. Alternatively, you can find this information online for consultation or download on the page of each model.
In case of fire, use the dry powder extinguishers, aiming the jet at the base of the flames.
When you decide not to use your equipment anymore, or if you wish to have it replaced, you should recycle it in accordance with current regulations. We advise you to contact a specialized company to recycle the equipment, recover gas and oil from the refrigeration circuit, segregate the various materials that make it up (plastics, aluminium, rubber, glass, metal, etc.).

AFTER SALES

Equipment for professional use have a warranty period of 1 year after the date of purchase, in case of manufacturing defects.
You can contact the seller of the equipment or, alternatively, contact us and we will be happy to forward your request to our local representative.
Your device may only be repaired by the authorized service assistance, using original parts and components. You should contact the seller or, alternatively, contact us and we will be happy to forward your request to our local representative. Before starting any maintenance operation, always unplug the equipment from its power circuit by removing the plug from the socket.

TECHNICAL

If the power cable is damaged, it must always be replaced by the manufacturer, by its after-sales service or by people with appropriate and recognized qualification in order to avoid danger.
Just look at it, if it has seized residues, or at least once a month, you should glean the condenser with the help of a soft brush and a vacuum cleaner. Dust and fluff prevent a good air circulation. A dirty condenser decreases the equipment’s performance and increases power consumption. To access the condenser, remove the protection grid of the compressor group, wipe it carefully, avoiding touching any other components. Then replace it again.
Before starting any maintenance operation, including the replacement of bulbs, always disconnect the equipment from its power circuit by removing the plug from the socket.
Replacing bulbs:
- Disconnect the equipment from its power circuit by removing the plug from the socket.
- Remove the connector manually.
- Remove the bulb from the brackets and replace it by another of the same reference or equivalent.
- The switch is located on the control panel at the bottom of the equipment.
We do not recommend that you do so. The parameters have been studied and tested specially for your device. If you have a problem you think is related to the controller’s parameters, contact your seller or technical assistance.
The refrigerant type is indicated on the characteristics tag that is attached to your equipment. This information is also available in the User Manual that comes with your device.
Verify if the condenser is clean. If not, clean it with a soft brush and a vacuum cleaner. If the problem persists, contact a technical assistance service.
Verify if the condenser is clean. If not, clean it with a soft brush and a vacuum cleaner. If the problem persists, contact a technical assistance service.
Verify if the condenser is clean. If not, clean it with a soft brush and a vacuum cleaner. If the problem persists, contact a technical assistance service.
If your device has a reservoir for defrost water, empty it. If not, contact a technical assistance service.

CLIENT AREA

The client area at JORDAO.COM is exclusively meant for official agents and representatives of the JORDAO COOLING SYSTEMS brand. To have access, please fill in the form that is available at jordao.com, filling in all the fields.
You need to log in entering your access data, username and userpass.
You should send a message to your Customer Manager, informing about all the changes.
You need to send a new access request or alternatively contact your Customer Manager via e-mail.
The status of your order is available in the “Order Inquiry” option. You must keep in mind the order number you wish to consult.
You need to complete the claim form filling in all the requested information.

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